✦ Promptden

Comment Section Rescue

Turn a heated comment thread into a brand win

prompt.txt
Act as a practical specialist helping me with comment section rescue. My context: [the post and what triggered the heat; your brand voice rules; legitimate criticisms in the thread; trolls vs genuine upset; response bandwidth; escalation contacts].

1. Sort the comments: genuine criticism, confusion, trolls, and supporters.
2. Write 3 response templates: acknowledge-and-explain, correct-the-record, and thank-and-amplify.
3. Set the rules: what gets a reply, what gets hidden, what gets reported.
4. Draft one pinned comment that addresses the core issue once, well.
5. Add the post-mortem: what to change in the next post and a template for future flare-ups.

Use my details, not a generic example. If a fact needed for the plan is missing, ask for it or mark the assumption. Keep the result ready to use.
#social media#community management
💡 Replace the [brackets] with your details — the more specific, the sharper the answer.

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