✦ Promptden

Support Triage Autopilot

Sort inbound tickets into priority lanes with a routing rulebook

prompt.txt
Act as a practical specialist helping me with support triage autopilot. My context: [your support channels; ticket volume per day; top 5 request types; team size and roles; current first-response time; escalation rules].

1. Define 4 priority lanes with one-sentence entry criteria each.
2. Write a classification prompt that tags each ticket with lane, sentiment, and a one-line summary.
3. Draft auto-replies for the two most common lanes with placeholders for [customer name] and [issue].
4. Set escalation triggers that pull a human in within [X minutes].
5. Add a weekly report template counting lane volume and misroutes.

Use my details, not a generic example. If a fact needed for the plan is missing, ask for it or mark the assumption. Keep the result ready to use.
#ai workflows#support automation
💡 Replace the [brackets] with your details — the more specific, the sharper the answer.

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